Monday, December 23, 2024

Love That Time Forgot

Our Satyam Days, part X

Oh! I wandered off from my original topic, but I'm back on track now. L.T. has been the main focus of my thoughts lately, which is why I briefly digressed from discussing my Satyam colleague's unspoken, unfulfilled love. Now, let's move on to Heartlight's alias Mandeep’s little love story.

A love that could have been

Mandeep’s unspoken love, lost in time: Anyways, in those memorable four days at STC, where we all were having the prime time of our lives attending all-day seminars, luncheons, and meetings, I knew Mandeep had lost his heart to Shikha the instant he started telling me how beautiful she looked. While glancing at her from afar, he said (man-to-man talking), “Shikha too good hai na.” “How lovely she looks." Indeed, she had striking good looks. (That day, I learned that Mandeep — even though I had believed he was an immortal optimist, a humorous and world-savvy person with comedic brilliance that is sure to leave you in stitches as one of his many differentiae — had a romantic heart that is capable of loving someone was a first among his myriad mysterious likings was a pleasant surprise).

Dressed elegantly in a saree, Shikha, a manager at a company, radiated the womanly beauty and gentility expected of a woman in her position. Regrettably, Mandeep's love story ended before it could blossom into what it could have been. She flew back to Delhi, leaving my friend slightly heartbroken. She did not return to STC the following year; neither was she seen or heard from again.

Mandeep quietly let go of his feelings for this far-off beautiful woman from Delhi, who was to leave in four days. He knew liking or developing a one-sided romantic admiration for someone does not translate into a relationship worth its salt. That’s how he reasoned. However, it was indeed the start of love (at first sight?), and he pondered what love is and what may have been. His unrequited love ended with the imminent departure of the lady in question. That's how Mandeep's short love tale came to an end. Love hurts, but sometimes it's worth it. Mandeep would concur as much.

One last note. The cataclysm of Shikha’s departure following four unforgettable days of seminars and conferences at Satyam Technology Center (STC) proved that such transient romances could not endure.

Deep down in his heart, Mandeep knew as much: a brief yet sublime feeling of the tenderness of falling in love that came and went, causing heartache in the process. Shikha, as Mandeep would have felt in his heart of hearts but haven't felt able to utter as much, except a line or two in hopeless admiration of her maybe, was a lady bathed in the softest sunlight who flew back to her native Delhi, where she belonged, leaving him to juggle love and survival for a fleeting moment and after, in an ever-changing world that always seemed marred in love, intimacy, and relationship issues. He survived the ordeal, which was only a one-sided sweet interlude with someone who never could be his, even as he reconciled to the loss of, perhaps, a lifetime.

(To be continued…)

By Arindam Moulick

(Note: The title of this blog may have been "A Love That Time Forgot," with the article "A" added, but I decided to omit it and go with "Love That Time Forgot.")

Also published on Medium.

Sunday, December 15, 2024

A Company of Great Friends

Our Satyam Days, part IX

Every year at Satyam Technology Center (STC), Mandeep and I shared a luxurious dorm room to help plan and coordinate the annual summits, which were always a delight to attend.

Satyam's concierge on the 5th-floor front desk, helmed by a ‘snow queen,’ an apt pupil by the name of Ann Mary R. or vice versa, as it chimes felicitously well in any way pronounced, reserved a dorm room for Gnana and Renju. We all got it done for all of us — per GG's bossy diktats, which come with a dreary supplement of other grotesque directives and hideous instructions straight from the Jaws!

GG's pet, his chosen one, Ann Mary, alias snow queen who lived her flawlessly chic astringent life delirious with feverish anticipation of something good coming her way soon or of prospective interaction with some potentially drool-worthy ‘sizzling bacon’ à la Salman Khan’s big pear- or almond-shaped eyes, or a tony looking nutty professor, or a Shakespearean duke, or maybe a haranguing do-nothing, good-for-nothing, say-anything yobbo who likes pronouncing the word twenty as 'tonetee,' moving around the vast halls of the East and West wings while every suitor comes in her sharp focus of the colleen entitlement for a little dillydally perhaps; with the buzzing possibilities of much-awaited things to come, such as GG's foreign-bought silky-smooth chocolates and candies, specially bought for his confectionery-loving bonbon Ms. Sugarplum while she eagerly expects someone familiar mysteriously sweep her off her feet — that, alas, never came to pass, and that was the end of the story, finished before it even started for her, poor finch.

Ann Mary R. relished being at her scintillating best every single day. Most days, with GG-gifted chocolate candy, this was as good as it got, optimistically her best prospect. Being spick and span in everything she handled did make an adequate impression on everyone, including Chicha, who cared so much to notice the 'snow queen' making professionally significant progress in her role. As a result, she showcased her highest potential as a Front Office Administrator at Satyam, gladdening all those in her vicinity. And, of course, not to miss mentioning GG—who was not known to dabble in magic charm or jinx, but when it was Ann Mary, he did bring, unbeknownst to anyone, his killer instinct forth—as he resigned from Satyam. She was the first to find out that GG had resigned, and she felt crushed under the ponderous weight of her justifiably fond entitlement to 'international' treats that GG regularly got for her favourite office employee. 

And that was all about this strange, elegiac maiden who has been deceptively tact from moving on from one to another at the drop of a hat, constant nit-picking plain Jane and thy name Ann Mary R. Many likened her to a modern-day Urvashi, albeit with a venal whiff of private motivations despite the charm offensive she is quick in using, aiming to entice you to the boondocks of infamy. One of her natural talents was problematizing things with a winsome smile that made a good case for her every time she indulged herself, even as she clung to a special place in apostolic GG’s largely blank jolly good books. Who knows, she might be expecting more chocolates from him, maybe. Adding further intrigue, she bore a surname that started with the letter R., which humorously translates to "Do you come daily?" (to the office!) — a witty invention by the ever-artful comedic colleague Mandeep, adding a layer of playful irony to her ballsy surname, Rozario. Ann May R. was a classic case of having your cake and eating it, too! (Only replace the cakes with the godforsaken chocolates).

However, Gnana had to stay in our spacious bedroom once and judiciously chose to sleep on the plush, velvety sofa. Devi and Suresh would get a lovely room down the dorm hallway.

+*+*+*+

The experience of these all-important summits was not solely about work; it was a joyful journey of productive collaboration and entrepreneurial creativity that GG—we got to give it to him this time for his sort of corporate battle-hardened business acumen in top presentation—knew how to handle, making each summit a notable event to remember. GG aside, those days were some of the most enjoyable times of our career.

GG was there, of course, at STC, erratically acting like a mythical phoenix (Rising from the prickly ashes? Whatever!) or something idiomatic like that; at other anxious times, he managed to keenly look like a love-sick (un)social lion looking for his seemingly estranged 'ZZ,' on the move with its sabre-rattling, graveyard stones like teeth bared, creeping stealthily around the exquisite campus: prowling, howling, hawking — he would, it genuinely seemed, stoop down from on high at any moment and catch us all unawares! And no, GG wasn't being funny, nope; he could never match up to Devi's self-esteem or Mandeep's blasting, globe-swallowing power of his artistry, or better still, his dazzlingly spectacular skill, in making spontaneous jokes and delivering them in a way that only those with a humorous bone in their good self could. GG was never schooled in good behaviour or politeness when he dealt with us and, therefore, was never fun to be around. That's why we amusingly dubbed him "Chicha" behind his back, a little inside joke at our boss's expense that always brought a grin to our faces and allowed us to lighten the difficult circumstances at work. His death-scare glances were reminiscent of a desi Dumbledore, a Chicha-esque dark lord Count Dracula.

Uttering a little more on GG while I can. Although he would not stay (hardly the bother) at STC for these summits, he typically preferred to drive back and forth from home in his executive private car every day for the three crucial days of his lucrative career at Satyam. A colossal narcissist who comes from a graveyard of lifelong anger management issues, GG is a bulbous-faced, frog-lipped, insult-spewing, swaggering oaf of a devil who maltreats the observations made, bumbles over pointless debates, useless arguments hurled over dispassionate grassroots concepts we tried to articulate. 

As you can see from the vocal abuses (I admit!) highlighted above, it's evident that GG was beyond saving — a gone case! So hopeless and dire that there was no way back for him to a better state, and any prospect of redemption seemed utterly elusive. Overall, he was an unsocial gadfly.

+*+*+*+

While the three of us were relaxing in the room, Mandeep, dressed in a T-shirt and Bermuda shorts, sat on his bed, removed his pugree (turban), and grinned away as he did. We were preparing to sleep for the night. When Gnana noticed Mandeep without his ever-present turban, he shot a glance at me to gauge my reaction to Mandeep's appearance (without his turban on his head). Lo and behold! Gnana and I weren't expecting to find Mandeep stark… bald: with practically no hair left on his head, with only a few light strands dangling here and there around his neck, but the entire top floor had no hair or hair follicles to speak of — silky smooth and shiny like an… airstrip! Or a big slice of Amul butter!; in fact, his clean bald head gleamed luminously under the white recessed lighting of the dorm room as he sat on his bed, still grinning at us like a smiling Doraemon. Sadly, all his hair had escaped a long time ago. Holy fuck!

Poor Mandeep's hair has long since vanished, leaving him a small number of strands to comfort himself so that his head can still flaunt with pride. Seeing what I was seeing had left me feeling flummoxed, taken aback, startled, and even somewhat stunned. I or anyone else had never seen Mandeep bald, as he always wore a close-knit pugree covering most of his head. He had a full beard dyed with henna, perfectly snipped, but the hair on his head was altogether out of our critiquing. I noticed Gnana felt the same way as he lounged on the sofa with his head propped on the armrest, grinning away to himself and looking at us! While Mandeep was a good sport, a die-hard Punjabi munda, and a comedic Turbanator, he quickly explained, "If you constantly wear a pugree, you will eventually lose your hair." That's true, Mandy. We sympathize with your feelings and understand their perspective. Hair or no hair, life was indeed on an even keel for Mandeep, and that for him was a saviour.

Gnana fell asleep on the couch (Or was it a chaise lounge? I never could tell), galloping fast with his sleep-horse into the night. Mandeep slept on the right single bed adjoining the bedroom wall, and I slept on the other left. All night, I couldn’t get proper sleep. Sleep eluded me. After spending a long, exhausting day in meetings and conferences, where my contribution was to be a superb spectator, I had anticipated a dreamless, pure slumber, but that was not what I experienced. Devi and Suresh called it a day and retired to their rooms across the hallway for a good night's bedtime.

I don't know about Gnana, but before I could get some proper shuteye, Mandeep’s shining bald pate kept clicking (like a computer mouse) in my mind’s visualization for a long time into the night. As I lay on my single bed and moved this way and that, I thought Mandeep must be sleeping soundly by now, with his bald head free to enjoy the cool winter air in the spacious room, and he must be feeling very relieved as his breath rasped in the quiet night. I raised my head to see Gnana in the ambient light cast by the bulb recessed in the wall. He already drifted off to sleep. Tomorrow, however, Mandeep's majestic turban that he placed on the bedside table will be back on his head, and he will be ready to face another day head-on. Tomorrow morning, there will be more meetings, followed by a luncheon by the pool. Cool!

More pictures were taken, official and personal. The digital camera, owned by Susanne's Danish colleague from Copenhagen, was unlike anything we had seen. I can't believe I own a Sony Cybershot digital camera but have no use for it. Sadly, it has gone out of fashion. Nobody cares much about such outdated, obsolete junk lying around the house anymore. (I purchased that one a few years later and had only started using it before it fell into permanent disuse. It’s a shame because I had hoped to enjoy taking pictures with it far more). I brought my little Canon Prima SLR camera to take photos manually, if not digitally. I peered through the tiny viewfinder to take several snapshots of Mandeep, Suresh, Devi, and myself together — in the conference hall, in the lunchroom, by the pool, in the corridor while we had lunch with clients, and at the sumptuous repast in the evenings. I handed my camera to one of the poolside concierges, asking him to take a picture with one of our Kolkata clients. Devi and I are on each side of him in the photo, standing close to the blue-as-the-sky waters of the swimming pool on the promenade. That shot came out looking great.

I don't know when we were taking photos by the pool, Mandeep was nowhere to be seen; perhaps Devi and I thought he kept company to Ms. Shikha, a gorgeous-looking Delhi native, which caused his heart to race and visibly aflutter. And that's why—I can't believe—he skipped our poolside photo shoot! Where is he now?

(To be continued…)

By Arindam Moulick

Also published on Medium.

Wednesday, December 4, 2024

Tales from The East Wing

Our Satyam Days, part VIII

“For if life is vagabond, our memory is sedentary” - Marcel Proust

One learns many other things in an IT company; it comes with the turf. I learned early on that you can't win over everyone — especially not the person we reported to at the Satyam office on Raj Bhavan Road.

One thing's for sure, two things are certain — you cannot afford to undervalue yourself in a collaborative work environment where people interact, ideas flow and grow to scale, and feedback is received, as social interaction and joint attention to the problems the team might be facing may also be shared and resolved the best doable way, leading to convincing problem-solving. While this makes us better individuals professionally, the work gets done to yield better results that align with both short-term and long-term goals you may have conceived. To achieve this, we had three IBM desktops (laptops were rare at the time), including three corded Panasonic intercoms and a direct landline connection, all housed in our large cubicle in the East Wing of the building. What more could anyone ask for? All the office luxuries were at our beck and call.

Your demeanour, language, and behaviour shape your professional reputation in the organization. For every Satyamite in 1998 and after—unarguably the golden age of Satyam as a reputable IT company—these were specific points considered to be proven and settled for a long life in the IT industry. GG, the Chicha garu of the roaming division, battered us daily. But we did not flinch from the formidably gross boss-damaged hard times we encountered in his typical Timbuctoo-infatuated moments. We stood up to GG's daily haranguing in the best way possible as we went forward politely and cooperatively, setting boundaries as we went along together and trying to put our best foot forward in conducting ourselves as good-humoured software professionals; moral victory was more important to us than our boss's 'military victory.' I still hear our former boss's fanciful bombast: "That's the spirit, fellas," meaning — if you guys mess with it, I'm the most godless person you'll ever know. He's constantly criticizing and hollering, as is his wont.

Thankfully, we could still have a lot of fun while we worked. For that to happen, Mandeep was up for the task, for he was a masterclass of humorous timing and temperament, with Devi, Kavitha, Suresh, and me duly encouraging him to make merry as we would; actually, more the merrier it will be, so we bantered about back and forth as we worked in our corner. When you have a boss like "Chicha" (GG) amongst you people as the antagonist in the story, we also had gregarious Mandeep to nullify GG's bossy menace with teasingly chummy bantering, creating a full-blown adrenalized comedic relief that made everyone roll on the floor laughing. With an office colleague like him, you have to have a funny bone, too. So, feel free to laugh whenever you feel like cracking jokes. Feel free to learn and contribute. Feel free to help yourself with coffee or tea from our beloved Nescafe dispenser, which beautifully fizzles up while filling the paper cup to the rim. Feel free to go to the loo: that is urgently permissible!

+*+*+*+

Satyam's city offices had world-class state-of-the-art office infrastructure. Spacious seminar halls with premium sound acoustics which, in my experience, create a sense of calm: a peaceful ambiance that shields the auditoria from outside noises once you are inside; a reasonably well-stocked library in each office branch in the city; large cafeterias/food courts, on the terraces of the buildings, food courts were also on the ground floors; coffee/tea kiosks in the nooks and even on the patios, recreational facilities; tech-driven collaborative spaces; innovative learning centres; and even the restrooms and lobbies were spick and span — each one a cutting-edge facility that thrives in a smart, and vibrant, inclusive workplace accessible to all employees, visitors, and guests.

On the other hand, Satyam's flagship technology centre (STC), which was known then simply as STC until the company went under in 2008-09, had a unique ecosystem of manicured parks, expansive sprawling lawns in front, and even created inside the buildings like an atrial fountain, a zoological menagerie of captive animals, cafeterias, dormitories, galleries, large open passageways, and long winding roads leading to various facilities installed on campus, with picturesque settings and spectacular landscaping all around that only a leading global IT services company like Satyam's STC deserved.

Amidst the workday rush

Every December, the Satyam Technology Center (STC), the lively corporate headquarters of Satyam, played host to our highly anticipated annual client meetings and the year-on-year carnivals for Satyam employees called Satyamoutsav.

A vibrant gathering of domestic clients from Delhi, Chennai, Kolkata (formerly known as Calcutta), Bengaluru (previously Bangalore), Pune, and Mumbai (once known as Bombay) took place alongside our esteemed business partners hailing from Denmark and London. Enriched by the presence of our team of executives from Satyam Computers, which comprised GG, Balaji, Renju, Gnana, Devi, Suresh, myself, and Mandeep, this eclectic gathering was a testament to Satyam's ability to provide a range of diverse IT solutions to the gravity of the issues at hand while demonstrating a culture of solidarity across the GSM mobile roaming operations spectrum.

As gracious hosts, we went above and beyond to create an atmosphere that made our clients feel truly at home, showcasing our state-of-the-art facilities with a warm reception and red-carpet welcome. The central theme of these lively and engaging gatherings revolved around the strategic leveraging of the ongoing digital transition in our GSM (Global System for Mobile Communications) operations, commonly referred to as roaming operations. This focus highlighted our commitment to innovation and collaboration in the ever-evolving telecommunications landscape.

The client meetings conducted were something to look forward to every year. GG would brief us in his deep baritone thus at the Raj Bhavan Road office —
  • As you know, we will be hosting clients from all over India, and our partners from Denmark and London will also attend the annual meeting. There will be conferences and meetings with clients.
  • Arindam… Mandeep, you guys must review file transfers, status reports, and other specifics related to GSM mobile roaming operations. Email or call our partner from Denmark, Susanne, to resolve all pending issues. Be prepared; up-to-date information should be handy with you guys. Take help from Balaji if necessary. I leave that to you."
  • And then again, GG adds: “Make sure you learn more about Transferred Account Procedure version 3 (TAP3)...” Mandeep, Devi, Kavitha, Balaji, Suresh, and I exchanged glances as we anticipated what would happen next. Kavitha was on the verge of tears, about to spill down her face, visibly anxious.
  • Almost everything was unpredictable with our manager — a rhetorical, magniloquent, big-talking, high-sounding GG. Then his bafflegab burst out of his mouth like a runaway freight train on a dead-end track — “LOOK AT ME WHEN I AM TALKING TO YOU…!" “Yes, GG.” "… ARE YOU, BY ANY CHANCE, DISTRACTED…? DO YOU WANT TO HAVE SOME COFFEE...TEA...? ANYTHING ELSE TO MAKE YOU FINE SIRs COMFORTABLE?" “No, GG.” "…HAS THE CAT GOT YOUR TONGUE?" “No, GG.” "WHAT ‘NO GG’?" “Yes, GG!” "…IF YOU DON’T GET THE FINANCIAL SETTLEMENT INVOICES, CREDIT, OR DEBIT NOTES TO THE PARTNERS ISSUED, THEN I TELL YOU… YOU’RE SCREWED." “Yes, GG.” "WHAT ‘YES GG’?" “No, GG!” "I’LL THROW YOU OUT OF MY CABIN!” Which was fine with us!
  • Coming back to the point, this is for you all: Learning about TAP3 might not be required presently, but connecting with clients can be beneficial if you have the necessary TAP3 information to confer upon. DO YOU UNDERSTAND?" All in unison — “YES, GG!””
  • GG speaks (louder than necessary): “BALAJI…?” Balaji looks up, hair probably prickling at the back of his neck but he doesn’t tell (and why would he!). GG, in defiance of good behaviour, hollers shabbily, “WILL YOU PLEASE TAKE OVER?” Balaji replies delicately, “Ah yes, GG.”, without further blowing off GG’s permanently fused goddamn switches!
  • GG bashed on, regardless of the decorum he, as a boss, is expected to maintain in the meeting, “Devi and Suresh may need further information on the billing records of all mobile roaming network clients, especially INDCC and INDSC files that are still pending processing. Both these networks may grill us, so please ensure you get it processed before we all convene at STC for the annual conference."
  • Again: "Report back to me when it is taken care of; you have a week... Take this on a war footing, will you? Proceed with the assistance of CyberNet's Michelle. She is going to attend the meeting next week.
  • Finally, militarily — “That will be all for today. DISMISSED!

As you can see, GG, a modern-day Caligula, an Angulimaal, was not a nice man to know. (But the annual seminars were something we all looked forward to every year.) His Monday morning meetings (later rescheduled to Wednesday) were regularly insulting, sometimes even going so far as to be outright offensive. To keep our jobs going, we took it all in our stride. Perhaps, around the time of annual seminars, it may have been the only time in the year that half-crazed but highly diligent GG spoke to us somewhat respectfully, though much less politely, or did not care much at all. Otherwise, his filibuster conversations would consistently result in stern warnings and unpleasant awakenings on every occasion, leaving us on edge throughout the day. GG had a reputation for his abrasive demeanour and tendency to drain the joy out of any interaction with this unbelievably foul man.

Our Sojourn at STC

STC was great.

At STC, every aspect of the annual review conference was carefully arranged, including every detail about the guests' stays at the dorms or in the star hotels. Utilizing the cutting-edge facilities at Satyam Technology Center, we aimed to provide each client with a customized experience that resonated with their business expectations in a way that Satyam could favourably impact.

Mandeep, Renju, Gnana, Devi, Suresh, and I attended every workshop with our clients for four days at the STC, with our chief, who had the teeth-gnashing name GG, magnificently (gloriously) discussed the past year's performance, upcoming challenges, etc., for the coming year. GG presented numerous PowerPoint presentations during the sessions, answering customer queries with convincing data-driven insights, ideas, and resolutions that made it easy to comprehend the issues and the resolutions that address them. He demonstrated cooperation, dedication, coordination, and commitment among us at Satyam Hyderabad, our partners Danet Denmark, and CyberNet London while impressing them with his clarity of thought.

A little “boss bashing” never hurt…
It’s good for employee morale!

GG was deferent and courteous when he interacted with clients, who, of course, expected nothing but how good he was at delivering on what he was promising; nonetheless, when working or talking with us, he turns into a transgressive, wrong-headed, and constantly agitated dingbat, permanently pissed off on a whim. Staring one right in the face, he was an enfant terrible in his profession, the epitome of toxicity — a true-blue Hari Sadu, that's him. Regretfully, that was only one of the numerous reasons we disliked this ill-tempered, exasperating, chromosomally abnormal, hard-line, Hari Sadu-like character during the three long years of working with him at the roaming division under his rigid direction and iron-clad control. That's understood, knowing that we'd return to work the next day as mere private employees allowed our foul-mouthed, deadly boss to afford to grow fouler and fouler by behaviour every day.

But of course, with the clients, he cannot ever afford his detrimental conduct to come in the way because if they go away and make a run for it, they won't return for business ever. As a consequence of that, GG himself would become the target of his ouster from Satyam. Or so we felt about this Tyrannous Rex. Urgh!

(To be continued…)

By Arindam Moulick

Also published on Medium.