Tuesday, September 1, 2009

English Evaluation: A Personal Perspective

At the dawn of the hot summer month of the year 2007, I wondered aloud - a bit contemplatively then - that I should without recoil have to be exemplifying my sense of right and wrong that would go into expounding the entire gamut of English Evaluation dispensation. 

And once into the team of E.E., I stepped onto the novelty of my lingual efficiency of the English language.

A ‘sense of right and wrong’ is pretty apparent a rationale, I know, but a fine combinational basis of deep-set assessment parameters furnished by the company and a sagacious ability to promptly identify or distinguish the best from out of the sizeable (sometimes sundry) restless lot seemed totally different a challenge for me. Furthermore, to be able to judiciously recognize and assess the employable resources for our diverse list of clients is bound to remain a lucky inclination for me as long as I am working at this company.

Based on my personal experiential knowledge, I tend to hypothesize on the lines that few of the job aspirants or test takers who take our wide-ranging tests seem not to realize the fact that almost every step of test-taking is ‘measurable’ by standards (often defined standards) or is at once scalable based on the scores of assorted parameters relating to which we test administrators get on to score them.

Conversely, even if they (test-takers) are superficially aware or are quite clearly knowledgeable about the aforementioned aspects, then they seem to take up all into their stride and score well, eventually ‘coming out’ with ‘flying colours’ and, then, an impending selection process awaits them. But, by sheer happenstance, maybe, or like each cloud is said to have a silver lining, some likely selects most often than not happen to flounder. Well, this too can be reasonably explained as to why they happen to do so as they do! Several reasons have been propounded but let not for the life of this article delve into that reality. That may be for some other time with another cup of tea.

I have had my “laughter challenges” during and after the English assessment procedures I carried out over the duration of the three months. I can’t help but think pretty often and habitually share them with other English Evaluators in my team, and I do so only for the sake of agreeable experiential know-how though! There are so many unheard-of bloopers, slip-ups, lapses, gaffes, and so many meaningless howlers that my personal list has already gone bust and gone out of order, all smacking of some inconsequentially misused and abused English Language terrorism! But there is going to be an article written soon on that subject too in this blogosphere. So, puh-leeze! Hasten to fasten your seatbelts!

There was a significant yet compelling itch to relate a few innocent offenses made by some fresh-off-the-boat aspiring candidates who were lined up for our English assessments, especially for the Spoken English first round, with my equally industrious associates. And I, eventually, could not help but surrender laughing at the often splitting or even atrociously funny, comical bloopers experienced first-hand! God is with me! Innocent mistakes are so sweet to know and almost therapeutically rejoicing! Likewise, there have been some silly peccadilloes and during that time amusing within ourselves became the first point of release of our stresses and strains of our jobs. In the present times, it is more of a been-there-done-that way of thinking that generally prevails upon us, without letting it concede on our deductive capacity. Bloopers or no bloopers, they matter a little less now.

The most significant facet of the E.E. exercise on a more epithelial level – depending upon the assessment criterion, for instance, whether it be Spoken, Written, or Persuasive - is the elemental detection of ‘plausibility’ of the resource in question, besides which - hardly considered necessary to mention - there are other auxiliary technical traits like articulation (for Spoken - SET), sentence formation (both for Spoken and Written - WET), Indianisms, writing abilities (clearly for Written), persuasive abilities (for Persuasive Communication - PCT), etc. (all these based on a defined set of parameters, normally on a scale of 1 to 5). ‘1’ is ‘poor’ and ‘5’ is ‘remarkable.’

On a personal level, I almost always tend to believe that any candidate or test-taker must have to be free from claustrophobic ideas because the answer to the given question should have to be only in accordance with the question asked and not fumbling into anything else unwanted that the interviewer never wishes to give all ears to. Because, if your answer has to be most suitable in its desired effect in that spur of the moment, then it should really have to come within the purview of the question asked and not get “uncomfortably imbalanced” (only an opinion!) with the asker of the fine question! If not, the candidates lose marks and their general gravity is found flaking off the scoreboard! The million-dollar question is how do we do it? Clear the mind from the unwanted pounding that distracts. I think one needs a good night's sleep after which in the morning a nice cool shower and a light breakfast in the belly! This thought is surely unconventional but, trust the good Lord, it helps the most.

‘Events’ is the most popular action-oriented word in the Operations department and in the English Evaluation dept. of this Bangalore-based company (where I worked as a freelancer during weekends along with my other regular job in Hyderabad), is quite a weighty source for a good first-hand learning experience. I dub it as ‘action-oriented’ because it is really so based upon a display of pursuits and activities, what with all its direct surprises and learning expectations from interactive sources and, in fact, be as it may, the opportunity to represent a company of repute at the most fundamental level and that which is happening right at the client’s place is most opportune a moment for English Language workers everywhere. 

For any individual who is looking out for some added bonuses in terms of intermingling with a lot of business customers, then this is it: the right channel for us to represent like professionals our assessment competencies and know-how and to a progressive extent, as assessment executives, our kitty full of comprehensive skills assessment portfolios as well.

I have had my sojourns assessing for different customers where I noticed people performing distinguished work solely on the basis of opportune ideas that get generated while at work. At the helm of affairs were fairly consummate opinions and thoughts in rapid exchange with each other. These ideas were those, which were related to the exercises we all were primarily put out for. The stake of it all was hinged upon our very basic sense of business acumen. There has been a superior sense of belonging to the tasks at hand, by all accounts, to the good ideas and their continual consequences: mainly those which were simply generated at the spur of the moment. These ideas and exchanges most often than not look very logically bare and almost always are unaccounted for merely because they happen every day on a daily basis. But to a generic observer of ideas and thoughts of all kinds, wherever they might exist, in whatever form or substance, they eventually do form a chiseled gem quietly embedded in the chain of a wholesome experience.

I end this critique with bated breath and, therefore, basking in the glory of the English Evaluation sunshine I shall never allow myself to sail my humble boat to the last sunset! The legend of good English language speakers does exist, but the associative contraband myth that it doesn’t, if there was one, has gone outdoors forever!

By Arindam Moulick

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